Hotel Management and Operations

The hotel business is one of the most competitive businesses in the world or the better word is ‘most cut throat’.

To run a hotel successfully it is important that the hotel management should be good and world class. Before making any change in the trends one should take a look to every aspect as any changes in the trend also have a wide impact on the diverse industries.
One of the biggest problems a human resource manager faced in managing is employee retention. As hotel industry gives a large number of job opportunities to part time workers which after gaining the relevant and desired experience always leave the jobs. Hotel Industry offers low wages which is also one of the major reasons for the low retention rate in this industry.

Hotel management should be done in terms of the guest interest as well because of the growing concern over environment friendly services; most of the people want a green and eco-friendly environment. So the hotel management should be interested in making their hotels more eco-friendly and green because people are ready to pay extra if the are getting an environmental friendly lodgings.

For a successful business Hotel operations also play a lead role. Some hoteliers try to be focused by improving specific departments operations where as some other try to improvise by a hotel-wide approach, some form of quality assurance service is also been implemented by some hotel and companies. But the two important areas that receive the attention by the officials were maintenance and the front-desk, study shows that by improvising in the operations hotels have experienced the increase in guests and also in employee satisfaction along with the improvement of profit as well.

Revenue management is also play a lead role in the success of any hotel. Aggressive Revenue is always a good practice and it has to be balanced with how the hotels normally manage their guests. Working with loyalty is always better to get a higher growth then charging some higher rates from certain group of customers or trying to overbook the rooms just to ensure less then full occupancy. These practices always hamper the loyalty of the customers and disgrace the hotel’s reputation as well.

Hotel sales can always be increased by a good reputation building with the customers and always being ready to help them with their issues. A good sales manager should never over estimate the requirements. He/She should always be ready to face the negatives that come up along the way. Hotel sale staff should always know how to close the sales call as it is the most important part of the entire conversation.

For more information visit: www.innovative-hotels.com